Answers to some of the questions you may have about Gifti
If you’re unable to log in, first check that you’re entering the correct username and password. Ensure that your internet connection is stable. If the problem persists, use the "Forgot Password" option to reset your password. If you still can't access your account, contact customer support for further assistance.
Accounts may be locked due to multiple failed login attempts or suspicious activity. To unlock your account, follow the instructions sent to your email or phone. If you don’t receive instructions or need further help, contact customer support.
To update your account information, go to "Account Settings" in the app. Select "Personal Information," then update your email address or phone number. You may need to verify your new contact information before the changes are finalized.
If your account was deactivated accidentally, contact customer support immediately to request reactivation. Depending on the app’s policies, reactivation may be possible within a certain timeframe.
To start a live stream, open the app and navigate to "Post" on the bottom menu. Tap "Go-live," then provide a description and choose your celebrate options for your stream. Once you're ready, tap "Go Live" to begin broadcasting.
Yes, you can interact with viewers through live chat. Viewers can send messages and comments, which you can read and respond to in real-time. Be sure to monitor the chat for questions and feedback.
Ensure that your app is updated to the latest version and that your internet connection is stable. Refresh the app or restart your device if needed. If the issue persists, contact customer support for assistance.
Yes, you can. The app offers options to save or discard your live stream. Check your profile to view past streams.
To add money to your Wallet, go to the "Wallet" section in the app and select "Add Funds" or "Top Up." Choose your preferred payment method, enter the amount, and follow the instructions to complete the transaction.
To transfer money, go to the "Wallet" on your profile and select "Send Money." Enter the recipient’s username, specify the amount, and confirm the transaction. Make sure you have sufficient funds in your Wallet to complete the transfer.
Yes, you can use your Wallet balance to pay for gifts, in-app purchases, or other services offered within the app.